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Workshop Foreman

2 months ago

Nelspruit, Mpumalanga, South Africa Express Employment Professionals Full time
Job Title: Workshop Foreman

At Express Employment Professionals, we are seeking a highly skilled and experienced Workshop Foreman to join our team. As a Workshop Foreman, you will be responsible for maximizing service sales and profitability by creating customer confidence in the Dealership.

Key Responsibilities:
  • Manage and Develop Workshop Staff: Manage and record staff leave, training, and other non-billable time correctly to minimize the impact on productivity and revenues.
  • Motivate Team Members: Motivate team members using appropriate and approved methods to produce their best results.
  • Ensure Efficient Workshop Operations: Ensure efficient and correct loading of workshop hours.
  • Monitor Customer Satisfaction: Ensure that CSI is consistently above minimum standard at all times.
Workshop Productivity Standards:
  • Develop and Commit to Labour Sales and Profit Targets: Develop and commit to relevant labour sales and profit targets in relation to the Workshop.
  • Monitor Labour Sales and Workshop Profitability: Manage and monitor labour sales and workshop profitability at all times.
  • Conduct Effective Workshop Planning: Conduct effective Workshop Planning.
  • Maintain a Database: Maintain a database recording the mechanics/technicians time and efficiency analysis.
Customer Service Levels:
  • Minimize Sundries and Controlled Wastages: Ensure that all sundries and controlled wastages of consumables are minimized.
  • Attend to Customer Needs: Ensure customer needs are attended to and actioned according to agreed deadlines and quality standards.
  • First Time Right Policy: Monitor and maintain a 'first time right' policy for repairs.
  • Accurate Identification of Customer Needs: Accurately identify customer needs and ensure that the correct action is taken in accordance to these needs.
Internal Communication:
  • Liaise with Parts Department: Liaise with the Parts Department regularly and according to agreed processes to ensure timeous availability of parts.
  • Effective Communication: Ensure that all communication with other departments, staff, and the company is conducted effectively and in an effort to enhance the Customer Satisfaction Index.
Education and Experience:
  • Grade 12 Qualification: Grade 12 Qualification.
  • Certified/Qualified as a Diesel Technician: Certified/Qualified as a Diesel Technician.
  • Completed Apprenticeship: Completed apprenticeship.
  • Cummins Qualified: Cummins Qualified.
  • Valid Code 14 Driver's Licence: Valid code 14 Driver's licence.
Competencies:
  • Leadership and Management Skills: Well-honed leadership and management skills; with an ability to motivate others.
  • Computer Literacy: Highly computer literate (Microsoft Office, Enterprise Resource Management, etc).
  • Excellent Communication Skills: Excellent grasp of the English language: verbal and written.
  • Sound Judgment: Sound judgment informed by extensive practical knowledge and experience.
  • Innovative and Analytical: Innovative, inventive, and analytical, able to pre-empt and resolve problems with ease.
  • Agile and Responsive: Agile, responsive, and good under pressure.
  • Conflict Resolution: Able to handle conflict and resolve differences of opinion.
  • Cultural Awareness: Heightened cultural awareness – able to relate and build relationships with all backgrounds.