Workshop Foreman
3 weeks ago
At Express Employment Professionals, we are seeking a highly skilled and experienced Workshop Foreman to join our team. As a Workshop Foreman, you will be responsible for maximizing service sales and profitability by creating customer confidence in the Dealership.
Key Responsibilities:- Manage and Develop Workshop Staff: Manage and record staff leave, training, and other non-billable time correctly to minimize the impact on productivity and revenues.
- Motivate Team Members: Motivate team members using appropriate and approved methods to produce their best results.
- Ensure Efficient Workshop Operations: Ensure efficient and correct loading of workshop hours.
- Monitor Customer Satisfaction: Ensure that CSI is consistently above minimum standard at all times.
- Develop and Commit to Labour Sales and Profit Targets: Develop and commit to relevant labour sales and profit targets in relation to the Workshop.
- Monitor Labour Sales and Workshop Profitability: Manage and monitor labour sales and workshop profitability at all times.
- Conduct Effective Workshop Planning: Conduct effective Workshop Planning.
- Maintain a Database: Maintain a database recording the mechanics/technicians time and efficiency analysis.
- Minimize Sundries and Controlled Wastages: Ensure that all sundries and controlled wastages of consumables are minimized.
- Attend to Customer Needs: Ensure customer needs are attended to and actioned according to agreed deadlines and quality standards.
- First Time Right Policy: Monitor and maintain a 'first time right' policy for repairs.
- Accurate Identification of Customer Needs: Accurately identify customer needs and ensure that the correct action is taken in accordance to these needs.
- Liaise with Parts Department: Liaise with the Parts Department regularly and according to agreed processes to ensure timeous availability of parts.
- Effective Communication: Ensure that all communication with other departments, staff, and the company is conducted effectively and in an effort to enhance the Customer Satisfaction Index.
- Grade 12 Qualification: Grade 12 Qualification.
- Certified/Qualified as a Diesel Technician: Certified/Qualified as a Diesel Technician.
- Completed Apprenticeship: Completed apprenticeship.
- Cummins Qualified: Cummins Qualified.
- Valid Code 14 Driver's Licence: Valid code 14 Driver's licence.
- Leadership and Management Skills: Well-honed leadership and management skills; with an ability to motivate others.
- Computer Literacy: Highly computer literate (Microsoft Office, Enterprise Resource Management, etc).
- Excellent Communication Skills: Excellent grasp of the English language: verbal and written.
- Sound Judgment: Sound judgment informed by extensive practical knowledge and experience.
- Innovative and Analytical: Innovative, inventive, and analytical, able to pre-empt and resolve problems with ease.
- Agile and Responsive: Agile, responsive, and good under pressure.
- Conflict Resolution: Able to handle conflict and resolve differences of opinion.
- Cultural Awareness: Heightened cultural awareness – able to relate and build relationships with all backgrounds.
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