Global IT Support Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa NTT Full time

We are a global leader in business and technology services, seeking an experienced IT Support Specialist to join our team.

The ideal candidate will have a strong background in client service and technical support, with the ability to work effectively in a fast-paced environment. In this role, you will be responsible for providing expert-level technical support to clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve incidents.

Key Responsibilities :

  • Provide exceptional customer service to clients via phone, email, or chat, resolving issues efficiently and effectively.
  • Analyze complex technical problems, identify root causes, and implement solutions to ensure minimal downtime.
  • Work closely with internal stakeholders, including developers, engineers, and project managers, to ensure seamless issue resolution.
  • Maintain accurate records of all interactions, including incident reports, problem management, and knowledge articles.
  • Stay up-to-date with the latest technologies and trends, applying this knowledge to improve services and processes.

Required Skills and Qualifications :

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2+ years of experience in a similar role, preferably in a managed services environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Proficiency in ITIL v4 foundation certification and knowledge.

About NTT DATA :

NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We help clients innovate, optimize, and transform for long-term success, investing over $3.6 billion each year in R&D. Our services include business and technology consulting, data and artificial intelligence, industry solutions, and application development and management. We are proud to be a Global Top Employer, with diverse experts in more than 50 countries.


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