Global IT Support Specialist
2 weeks ago
We are a global leader in business and technology services, seeking an experienced IT Support Specialist to join our team.
The ideal candidate will have a strong background in client service and technical support, with the ability to work effectively in a fast-paced environment. In this role, you will be responsible for providing expert-level technical support to clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve incidents.
Key Responsibilities :
- Provide exceptional customer service to clients via phone, email, or chat, resolving issues efficiently and effectively.
- Analyze complex technical problems, identify root causes, and implement solutions to ensure minimal downtime.
- Work closely with internal stakeholders, including developers, engineers, and project managers, to ensure seamless issue resolution.
- Maintain accurate records of all interactions, including incident reports, problem management, and knowledge articles.
- Stay up-to-date with the latest technologies and trends, applying this knowledge to improve services and processes.
Required Skills and Qualifications :
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2+ years of experience in a similar role, preferably in a managed services environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Proficiency in ITIL v4 foundation certification and knowledge.
About NTT DATA :
NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We help clients innovate, optimize, and transform for long-term success, investing over $3.6 billion each year in R&D. Our services include business and technology consulting, data and artificial intelligence, industry solutions, and application development and management. We are proud to be a Global Top Employer, with diverse experts in more than 50 countries.
-
Support Specialist
7 days ago
Johannesburg, Gauteng, South Africa Blueion Support Services Full timeJob Overview:Blueion Support Services is a dynamic company that values innovation, teamwork, and customer satisfaction. We are seeking a skilled Support Specialist to join our team and contribute to our mission of delivering exceptional support services.Key Responsibilities:Communication and Problem-Solving: The successful candidate will be responsible for...
-
Global Incident Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Wisetech Global Full timeAbout Wisetech GlobalWe are seeking a Product Support Specialist to play an integral role in managing incoming incidents from customers and internal teams. This position involves evaluating and categorizing incidents, assigning them to the appropriate teams, and ensuring timely resolution.As a Triaging team member, you will be responsible for maintaining a...
-
Support Specialist
7 days ago
Johannesburg, Gauteng, South Africa The Global Talent Co. Full timeCustomer Support RepresentativeAbout Our Company:The Global Talent Co. provides opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of like-minded professionals.This part-time role will be with a fast-growing US-based consumer start-up in...
-
Global Produce Specialist
3 days ago
Johannesburg, Gauteng, South Africa iStaff Recruitment Full timeWe are seeking a junior Global Produce Specialist to support our international fruit trade operations, encompassing logistics and relationship management. The ideal candidate will possess strong negotiation skills and a passion for the fresh produce industry.Key Responsibilities:Sourcing and selling fresh fruit to international markets is crucial in this...
-
Logistics Support Specialist
1 week ago
Johannesburg, Gauteng, South Africa Wisetech Global Limited Full timeAs a Product Support Specialist at WiseTech Global Limited, you will play a crucial role in efficiently managing incoming incidents from customers and/or internal teams.This position involves evaluating and categorizing incidents, assigning them to the appropriate teams, and ensuring timely resolution.About UsWe are changing the world of logistics through...
-
Global Marketing Representative
2 weeks ago
Johannesburg, Gauteng, South Africa The Global Talent Co. Full timeAbout Our CompanyThe Global Talent Co. aims to bridge the gap between leading global tech companies and amazing global talent, promoting equal access to opportunities worldwide.Job OverviewWe are seeking a highly skilled Sales Specialist to join our team and contribute to our mission of unlocking the potential of global talent.Key ResponsibilitiesDevelop and...
-
ERP Technical Support Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Barclay Specialist Care Ltd Full timeBarclay Specialist Care Ltd, a provider of next-generation technology solutions and services, is seeking a highly skilled ERP Technical Support Specialist.Key ResponsibilitiesThe successful candidate will provide technical assistance to end-users for the ERP system, troubleshoot issues, offer solutions, and escalate problems as needed. The ideal candidate...
-
Technical Service Delivery Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Wisetech Global Full timeAt Wisetech Global, we are committed to providing exceptional support to our customers. As a Product Support Specialist, you will play a critical role in ensuring timely resolution of incidents and maintaining a positive customer experience.Triaging and categorizing incidents to determine priority and complexityCollaborating with internal teams to assign...
-
Technical Support Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Recru-IT Full timeRecru-IT seeks a skilled Technical Support Specialist to join our team. We are looking for an individual with a strong passion for IT and a talent for supporting Windows desktop environments.Key Responsibilities:Provide 1st line support for all South African offices, troubleshooting and resolving issues efficientlyProcure and manage IT equipment, ensuring...
-
Product Support Specialist- EMEA
3 weeks ago
Johannesburg, Gauteng, South Africa Wisetech Global Limited Full timeProduct Support members play an important role in efficiently managing incoming incidents, from customers and/or internal teams. This position involves evaluating and categorizing incidents, assigning them to the appropriate teams, and ensuring timely resolution. Triaging team members are responsible for maintaining a streamlined workflow, prioritizing...
-
Global Trade Specialist
5 days ago
Johannesburg, Gauteng, South Africa Zte Corporation South Africa Full timeJob Title : Global Trade SpecialistAbout the RoleWe are seeking a highly skilled Global Trade Specialist to assist in import/export customs clearance, transportation coordination, and other logistics-related processes in South Africa.Key ResponsibilitiesAssist in import/export customs clearance, transportation coordination, and other logistics-related...
-
Global Sales Process Improvement Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa SYSPRO Full timeJob DescriptionThe Global Sales Process Improvement Specialist role at SYSPRO is a pivotal position within the sales operations team. This role involves supporting the achievement of sales objectives by analyzing, designing, and improving global sales processes and tools to influence the strategic framework set out by the business.This specialist works...
-
IT Support Specialist
5 days ago
Johannesburg, Gauteng, South Africa Numata Business IT Full timeJob DescriptionThe IT Support Specialist role at Numata Business IT involves providing advanced technical support to end-users, managing escalated issues from Level 1 support, and ensuring efficient resolution of IT-related incidents. This position requires troubleshooting, diagnosing, and resolving hardware, software, and network issues as well as...
-
Global Channel Sales Manager
7 days ago
Johannesburg, Gauteng, South Africa Schneider Electric - Global Full timeJob DescriptionSchneider Electric is a global industrial technology leader dedicated to creating an environment where our employees can thrive. We're seeking a highly skilled and experienced Global Channel Sales Manager to join our team in Johannesburg, supporting Anglophone regions.This role involves developing a profitable business with channel partners,...
-
Global Trade Specialist
4 hours ago
Johannesburg, Gauteng, South Africa Access Bank PLC Full timeJob SummaryWe are looking for a Global Trade Specialist to join our trade finance team. In this role, you will be responsible for providing exceptional support to clients regarding trade finance products and services.Main Responsibilities:Provide timely and accurate processing of trade finance documents and transactionsEnsure compliance with regulatory...
-
Cloud Support Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Amazon Full timeAbout the RoleWe are seeking a highly skilled Cloud Support Specialist to join our AWS Support Engineering team. As a member of this global organization, you will provide technical support to our customers and internal teams, operating on a follow-the-sun model.In this role, you will be at the forefront of transformative technology, working with a diverse...
-
Global Regulatory Affairs Specialist
6 days ago
Johannesburg, Gauteng, South Africa ICON Plc Full timeAbout the RoleAs a Senior Global Regulatory Affairs Specialist at ICON plc, you will play a pivotal role in ensuring compliance with regulatory requirements and guidelines.Your responsibilities will include coordinating central independent ethics committee submissions, communicating submission status updates, and providing regulatory information to sponsors...
-
Customer Support Specialist
1 week ago
Johannesburg, Gauteng, South Africa Digital Customer Care Company BV Full timeAbout the RoleWe are looking for a highly skilled and customer-focused English-speaking Customer Support Specialist to join our team. As a key member of our global contact center, you will be responsible for delivering exceptional customer service through various communication channels.
-
Global Digital Marketing Specialist
2 days ago
Johannesburg, Gauteng, South Africa Kerridge Commercial Systems Full timeAt KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.The appointed Global Digital Marketing Specialist will form part of a Global Brand and...
-
Global Operational Specialist
3 days ago
Johannesburg, Gauteng, South Africa FNZ (UK) Ltd Full time**Job Description:**This role is an exciting opportunity to join FNZ (UK) Ltd as a key member of our operations team. As a Global Operational Specialist, you will play a crucial part in ensuring the smooth running of our core processes within specific functions, depending on the individual team, within one of the designated Operations Functional Areas.You...