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Director of Field Services

2 weeks ago

Benoni, Gauteng, South Africa Sany South Africa Full time

Sany South Africa is a leading player in the heavy machinery industry, and we are looking for a seasoned professional to drive our service operations forward. As a National Service Delivery Director, you will be responsible for overseeing our field & branch service teams, Pre-Delivery Inspections, and workshop operations.

About the Role:

  • Leadership and Teamwork: Provide strategic direction and lead a high-performing team of service managers, technicians, and workshop personnel.
  • Process Improvement: Identify areas for improvement in our service operations and develop strategies to enhance efficiency and productivity.
  • Customer Satisfaction: Ensure that our customers receive the highest level of service and support, fostering long-term relationships and driving business growth.
  • Stakeholder Engagement: Collaborate with engineering, sales, and customer service teams to align service objectives with business goals.
  • Regulatory Compliance: Stay up-to-date with industry trends, technologies, and regulations to maintain compliance and competitiveness.
  • Operational Excellence: Drive operational excellence by monitoring and analyzing service performance metrics, identifying areas for improvement, and implementing corrective actions.

The Ideal Candidate:

  • Strong Leadership Skills: Proven ability to inspire and motivate teams to achieve exceptional results.
  • Technical Expertise: In-depth knowledge of mechanical, electrical, and operational aspects of heavy machinery.
  • Business Acumen: Solid understanding of financial management, resource allocation, and performance metrics.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to build strong relationships with internal stakeholders and customers.