Operations Director
1 week ago
This is an exciting opportunity to lead and manage a high-performing team in a fast-paced call centre environment.
You will be responsible for implementing and driving strategies to improve service delivery, analysing trends, and identifying areas for improvement.
Key Performance Indicators
- Improved service level agreements (SLAs) and key performance indicators (KPIs).
- Increased customer satisfaction ratings.
- Reduced operational costs.
Personal Qualities
- Strong leadership and management skills with the ability to motivate and inspire teams.
- Strategic thinking with the ability to develop and implement plans to achieve business objectives.
- Excellent communication and interpersonal skills with the ability to build strong relationships with stakeholders.
About Us
At Discovery Limited, we believe in cultivating a culture of excellence, diversity, and inclusivity within our organisation.
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