Operations Director

1 week ago


Pretoria, Gauteng, South Africa Discovery Limited Full time
Role Summary

This is an exciting opportunity to lead and manage a high-performing team in a fast-paced call centre environment.

You will be responsible for implementing and driving strategies to improve service delivery, analysing trends, and identifying areas for improvement.

Key Performance Indicators

  • Improved service level agreements (SLAs) and key performance indicators (KPIs).
  • Increased customer satisfaction ratings.
  • Reduced operational costs.

Personal Qualities

  • Strong leadership and management skills with the ability to motivate and inspire teams.
  • Strategic thinking with the ability to develop and implement plans to achieve business objectives.
  • Excellent communication and interpersonal skills with the ability to build strong relationships with stakeholders.

About Us

At Discovery Limited, we believe in cultivating a culture of excellence, diversity, and inclusivity within our organisation.



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