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Guest Solutions Expert

2 weeks ago

Cape Town, Western Cape, South Africa Houst Limited. Full time

The Guest Solutions Expert role at Houst Limited requires a highly skilled individual to provide exceptional support to our hosts and guests. You will handle customer inquiries through multiple contact channels, troubleshooting, problem-solving, and ensuring a seamless experience for clients.

Key Responsibilities:
  • Provide support to hosts and guests through email, phone, and WhatsApp, ensuring timely and effective resolution of inquiries.
  • Manage day-to-day client interactions, ensuring a smooth and professional experience.
  • Assist in onboarding new hosts, guiding them through the setup process to ensure they are well-prepared to use our platform.
  • Work closely with other teams to resolve issues efficiently and improve overall client satisfaction.

In addition to these responsibilities, you will also be expected to create and maintain property listings across multiple platforms, optimising them for maximum visibility and appeal.

Requirements:
  • Exceptional communication skills, including verbal and written communication.
  • Problem-solving and critical thinking skills, with the ability to troubleshoot issues and find solutions efficiently.
  • A customer-centric approach, with a strong focus on delivering excellent service and building client relationships.
  • Time management and prioritisation skills, with the ability to handle multiple tasks, meet deadlines, and manage workload effectively.
  • Resilience and adaptability, with the ability to stay calm under pressure and adapt to evolving business needs.