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Hotel Guest Services Assistant

3 weeks ago

Stellenbosch, Western Cape, South Africa Pro Tem Full time

We are seeking a highly skilled and experienced Hotel Guest Services Assistant to join our Pro Tem team.

The ideal candidate will have a proven track record of providing exceptional customer service and resolving complex issues in a timely manner.

This is an exciting opportunity for someone who is passionate about delivering outstanding customer experiences and wants to make a real difference in our guests' lives.

Key Responsibilities:

  • Provide exceptional customer service and resolve guest complaints
  • Handle guest inquiries and respond to email and phone correspondence
  • Maintain accurate records and perform administrative tasks
  • Collaborate with other departments to ensure seamless guest experiences

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks
  • High school diploma or equivalent required
  • Previous experience in customer service or hospitality preferred