Process Optimization Consultant
5 days ago
We are seeking a highly skilled Technology Implementation Manager to drive the successful implementation and delivery of technology solutions. As a key member of our team, you will collaborate with cross-functional teams to design and implement business solutions that align with organizational objectives.
Key Responsibilities- Plan and manage the implementation of new systems, ensuring timely and effective rollouts.
- Define system configuration, testing protocols, and go-live procedures.
- Foster relationships with vendors, stakeholders, and internal teams to ensure successful execution.
- Oversee system performance after implementation, addressing any issues to ensure sustainability.
Change and Risk Management :
- Design and implement change management strategies to facilitate smooth transitions from legacy systems to new ones.
- Identify potential risks, create mitigation strategies, and resolve challenges promptly.
- Provide training for staff on new systems and encourage adoption across teams.
The ideal candidate should possess :
- A minimum of 5 years of experience in Technology Implementation, including at least 2 years leading a team to achieve successful system implementations.
- A degree in Computer Science, Information Systems, Management, or a related field; an Honours degree is preferred.
- A proven history of delivering high-quality solutions within deadlines and budget constraints, aligned with business goals.
- Experience in delivering CRM, ERP, and other enterprise systems, ensuring seamless integration with existing business processes.
- Capability to thrive in demanding environments, tracking and managing delivery against project milestones for a team of professionals.
- Experience gathering requirements from stakeholders to capture and document their business needs.
- Proficiency in analyzing complex datasets to uncover trends and insights, and providing actionable recommendations for business process improvement.
- Proven experience collaborating with cross-functional teams to develop and implement solutions that align with project objectives and stakeholder expectations.
- Experience facilitating user acceptance testing (UAT) and providing post-implementation support to ensure successful adoption of new systems and processes.
- A strong foundation in change management and strategies for user adoption.
- The ability to present findings and recommendations to executive committees and senior management, simplifying technical concepts for non-technical audiences.
This role offers a competitive salary and benefits package, including :
- 5% Pension Fund Contribution - Employer
- Employer-funded Death and Disability Insurance
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