Assessment Operations Manager

4 days ago


Rustenburg, North-West, South Africa Monash University Full time

Monash University is seeking a highly skilled Assessment Operations Manager to join our team for a 12-month contract role.

This role involves coordinating assessments, conducting data analysis, and providing administrative support to enhance the overall claims process.

The successful candidate will also take on a leadership role during events, assisting with the coordination of temporary staff, the activation of assessing response plans, and delivering exceptional service to our customers.

Key Responsibilities:

  • Customer Service Excellence: Deliver professional service to customers, Repairers, Assessors, Building Coordinators, and Stakeholders, adhering to our standards of excellence.
  • Effective Assessing Workflow: Allocate Assessors and Repairers, proactively manage safety risks, and provide facilities and administrative support for operational efficiency.
  • Data Analysis & Reporting: Analyze assessing data to identify insights that inform business decisions, and collaborate with leaders to report on Assessor SLA performance.
  • Proactive Risk Management: Identify and mitigate potential risks, ensure compliance with internal policies, and report any suspicious activity.
  • Event Coordination: Assist in event response planning, support temporary staff, and actively contribute to the overall success of claims handling during events.

Key Qualifications and Experience:

  • Minimum of 3 years of experience in customer service or leadership roles.
  • Solid understanding of the general insurance industry and claims processes.
  • Experience with Suncorp's Claim Centre & in4Mo, or ability to quickly acquire this knowledge.
  • Exceptional customer service skills, with a proven track record of delivering brilliant customer experiences.
  • Strong communication and stakeholder management skills, with an ability to build and maintain effective relationships with both internal and external stakeholders.

We prioritize our employees' wellbeing and growth, offering flexible work arrangements, exclusive employee discounts, and wellness initiatives.



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