Customer Service Representative

4 days ago


Cape Town, Western Cape, South Africa Surgo HR & Training Full time
About the Position
Our client in Century City is seeking a Sotho Speaking Customer Service Advisor to deliver exceptional customer service and contribute to business growth. The ideal candidate will have excellent communication skills, be fluent in Sotho, and possess experience in an inbound call center environment.

Duties and Responsibilities
The key responsibilities of this role include answering calls, responding to customer requests, providing product and service information, identifying and resolving customer issues, completing call logs and reports, and adhering to quality standards. The successful candidate will also be required to maintain productivity levels, ensure accurate data capture, and support company policies and practices.

Requirements
To be considered for this position, applicants must have a minimum of 12 months unbroken inbound call center experience, be fluent in Sotho (read, write, speak), and possess proficiency in MS Office Suite applications. A clear criminal record and own transport are also essential requirements. Additionally, the successful candidate will be expected to meet specific quality and productivity standards, adhere to SLAs, and work effectively in a team environment.

Benefits and Working Hours
The salary for this position is R9000 per month, and working hours are from Monday to Friday, 08:00 to 17:00. This is a fixed-term contract opportunity.

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