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Executive Recruitment Manager

3 weeks ago

Pietermaritzburg, KwaZulu-Natal, South Africa Keller Executive Search Full time

This role is an exciting opportunity for a driven and analytical individual to join Keller Executive Search as a key member of our team. The position involves driving operational excellence, supporting partnership development, and providing strategic support.

Key responsibilities include:

  • Lead Management & Communication:
    • Promptly handle inbound emails from leads with professionalism.
    • Engage with potential clients to understand their needs and align them with our solutions.
    • Utilize CRM tools to track and manage data effectively.
  • Operational Support:
    • Collaborate with the operations team to ensure seamless workflow.
    • Assist in process improvement initiatives to enhance efficiency.
  • Customer Success Monitoring (Training provided):
    • Track and analyze customer success metrics.
    • Assess customer satisfaction and gather feedback to identify areas for improvement.
    • Work closely with the recruitment team to implement strategies that enhance client experience.
    • Provide regular reports on customer success metrics to management.
  • Sales Process Analysis (Training provided):
    • Review sales call recordings and videos to evaluate performance.
    • Provide constructive feedback to the sales team and management to optimize sales techniques.
    • Assist in training sessions to improve team effectiveness.
  • Partnership Development (Training Provided):
    • Identify and establish partnerships with other recruitment companies, primarily in the European market.
    • Collaborate with partners to expand our reach and enhance service offerings.
    • Coordinate cross-border collaboration initiatives.
    • Maintain ongoing relationships to ensure mutual success and growth.
  • Strategic Support:
    • Collaborate with leadership on sales strategy development.
    • Contribute to process improvement initiatives.
    • Support training and development programs for sales team members.