Document Operations Expert
6 days ago
About Doxim Inc. - A Leader in Customer Communications
We are a leading provider of customer communications and engagement technology, serving financial and regulated industries worldwide.
We are expanding our team in Johannesburg, South Africa, and seeking a skilled Document Processing Specialist to join our Customer Communications Management (CCM) Operations team.
The successful candidate will be responsible for delivering high-quality results, meeting SLAs, and exceeding customer expectations.
Key Responsibilities- Process electronic files accurately and efficiently using specialized software.
- Monitor production cycles to ensure timely completion, provide regular updates to internal customers, and meet SLAs.
- Manage incoming queries regarding production status, resolve issues promptly, and escalate critical problems as needed.
- Review work orders to determine job specifications and operational requirements, recommend process improvements to management.
- Provide Level 1 Support and update through internal tracking system.
- Attention to detail and high level of focus.
- Strong analytical and communication skills.
- Ability to prioritize tasks and manage time effectively.
- Good organizational skills and teamwork.
- Effective written and verbal communication skills in English.
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