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Technical Support Professional

1 week ago

Springs, South Africa Xerox Business Solutions Southeast Full time

About the Job

Xerox Business Solutions Southeast is seeking a highly skilled Technical Support Professional to join our team. In this role, you will be responsible for delivering exceptional service to clients by managing call resolutions in accordance with customer SLAs.

Main Responsibilities

  • Leverage senior-level experience in electromechanical equipment to perform repairs and maintenance on large-scale production equipment.
  • Perform technical diagnostics, software loads, installation, and removal of assigned products.
  • Serve as the primary customer contact and manage maintenance, production, and supply inventories of assigned equipment.
  • Provide assistance and guidance to team members regarding policies and equipment repair best practices.

Key Requirements

  • Senior electro-mechanical experience, including troubleshooting electrical circuits and reading electrical schematics.
  • Superior time management skills; dependability is crucial.
  • Valid driver's license and appropriate insurance coverage.
  • Ability to lift 50 pounds and perform physical activities for over 50% of the workday.