Transformation Coordinator

5 days ago

Randburg, Gauteng, South Africa Bankservafrica Full time

BankservAfrica plays a pivotal role in the South African National Payments System and is a trusted partner of the financial industry.

Role Overview

The Corporate Operations Officer will provide high-level administrative support to the Strategy & Transformation Office, ensuring seamless coordination and efficient office operations.

This individual will be responsible for optimizing office efficiency, handling sensitive information, and facilitating key business processes to enhance productivity.

Key stakeholders include internal departments such as the Strategy & Transformation Team, Executive Committee, Human Capital, Finance Department, IT Teams, and Project Management Office. External stakeholders include Regulatory Bodies, Consultants & Vendors, and Industry Partners & Banks.

Main Responsibilities
  1. Office Administration: Manage day-to-day office operations, maintaining a well-organized and professional working environment.
  2. Maintain office supplies and equipment, coordinating repairs and procurement when necessary.
  3. Oversee filing systems, both physical and electronic, ensuring easy access to important documents.
  4. Handle correspondence, including emails, memos, reports, and presentations.
  5. Assist with document formatting, proofreading, and quality assurance for departmental reports and presentations.
  1. Personal Assistant Duties: Provide comprehensive administrative support to the Head of Strategy & Transformation, including diary management and scheduling meetings.
  2. Arrange travel, accommodation, and itineraries for the department.
  3. Prepare agendas, take minutes, and distribute action points for key meetings.
  4. Serve as the first point of contact for the office, liaising with internal and external stakeholders on behalf of the Head of Strategy & Transformation.
  5. Handle confidential information with discretion and professionalism.
  1. Stakeholder & Communication Management: Act as a liaison between the Strategy & Transformation Office and other departments.
  2. Support cross-functional initiatives by coordinating team engagements and ensuring seamless communication.
  3. Draft and circulate internal and external communications on behalf of the department.
  4. Facilitate workshops, team-building activities, and strategy sessions.
  1. Project Coordination & Support: Assist in tracking project timelines, deliverables, and follow-ups related to transformation initiatives.
  2. Work closely with project teams to ensure documentation, action items, and stakeholder engagements are well-managed.
  3. Support the execution of key transformation initiatives by providing administrative oversight.
  1. Reporting & Data Management: Prepare departmental reports, presentations, and data analysis summaries as required.
  2. Monitor key performance indicators and assist in preparing progress reports.
  3. Maintain accurate records and ensure compliance with organizational policies.
Qualifications / Knowledge

Bachelor's degree in Office Administration, Business Management, or a related field.

Experience

Minimum 5 years experience in an administrative role, with at least 3 years as a Personal Assistant. Previous experience in corporate strategy or transformation environments is advantageous.

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