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Senior Credit Management Specialist

1 week ago

Midrand, Gauteng, South Africa Fidelity Services Group Full time

**Job Summary**

We are seeking an experienced Credit Control Manager to join our team at Fidelity Services Group. As a key member of our finance department, you will be responsible for managing the Credit Control Department and ensuring the smooth running of all credit, billing, and collections functions within the business.

Main Responsibilities:

  1. Manage the Credit Control Department, overseeing cash collection targets, average debtor day KPIs, legal action, and minimizing bad debts.
  2. Create strategies for implementing change and continuous improvements in the department.
  3. Establish a culture and work environment that prioritizes customer service and process improvement.
  4. Ensure a proper control environment and compliance with relevant legislation, including GAAP, Companies Act, and Sarbanes Oxley.
  5. Develop and implement goals, policies, priorities, and procedures related to reporting and processes within the debtors' control environment.
  6. Train and develop quality teams.
  7. Implement and manage effective debt management procedures for outstanding debts, debt write-offs, and debt collection.
  8. Ensure accuracy of National Customer database/records.
  9. Ensure legal compliance and accurate record keeping.
  10. Approve, monitor, and maintain customer credit limits.
  11. Manage and control existing customer account base to minimize credit risk.
  12. Review and control new credit applications and propose credit to be granted.
  13. Ensure Debtors and Sales Administration is performed effectively and timeously.
  14. Dispute management – managing and responding to customer queries/disputes.
  15. Generate appropriate daily, weekly, and monthly reports on debtors.
  16. Develop plans to improve Debtors Book.
  17. Weekly analysis of credit notes to understand source and take action to reduce credit note quantity and value.
  18. Determine the effectiveness of incentive schemes and recommend improvements where appropriate.
  19. Liaise with relevant credit bureaus and attorneys to manage the company's credit book.
  20. Sign off and release credit notes as per DOA, analyze reasons, and implement process improvements.