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Customer Service and Underwriting Expert

2 weeks ago

Vredenburg, Western Cape, South Africa The Recruitment Council Full time
Job Overview:
The Recruitment Council seeks an Insurance Industry Professional to join our team as an Adviser Assistant. This role is critical in supporting our advisers in delivering exceptional customer service and ensuring all policies are accurately issued and managed.

Responsibilities:
  1. Work closely with advisers to understand client needs and preferences
  2. Develop and maintain accurate records of client interactions and policy details
  3. Collaborate with internal stakeholders to ensure seamless policy issuance and management
  4. Provide exceptional customer service, responding to client inquiries and resolving issues promptly
  5. Stay up-to-date with industry developments and best practices, applying this knowledge to improve processes and outcomes

Essential Skills and Qualifications:
  1. NQF4 or NQF 5 in short-term insurance
  2. Relevant short-term insurance administration experience and knowledge
  3. Excellent communication and interpersonal skills
  4. Proficient in MS Office