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Technical Account Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Hexagon Mining, Inc. Full time
Job Summary:

The Senior Customer Success Advisor will be responsible for driving customer success and growth through strategic account planning, technical support, and solution implementation. This role requires a strong understanding of mining operations and the ability to communicate complex technical concepts to both technical and non-technical stakeholders.

Key Responsibilities:

  • Develop strategic account plans with Account Managers and Business Development Managers
  • Provide technical support and guidance to customers on Hexagon Mining solutions
  • Implement systems and solutions for new sales
  • Act as a Subject Matter Expert for Hexagon Technologies
  • Mentor and train new hires and current Advisors

Requirements:

  • Tertiary qualification in mining, technology, or geology
  • 5-10 years' experience in mining-related business
  • Subject Matter Expert experience in Mine Engineering/Planning, Drill and Blast Engineering/Technology and/or Ore Control