Disability Support Officer

1 day ago


East London, Eastern Cape, South Africa Ananzi Full time
Job Description:

Ananzi seeks a highly skilled and dedicated individual to fill the position of Physical Impaired Admin. Clerk. As an administrative assistant, you will be responsible for providing exceptional support to our team.

About the Role:

  1. You will assist with answering calls to the office, ensuring timely and efficient communication with clients and stakeholders.
  2. Proactively review all files to ensure they meet our quality standards, maintaining a high level of accuracy and attention to detail.
  3. Utilize BCMM statements to identify any irregularities in water and electricity charges, taking prompt action to rectify any issues.
  4. Provide excellent customer service, responding to tenant inquiries and queries in a professional and courteous manner.
  5. Capture data accurately on spreadsheets, maintaining up-to-date records and reports.
  6. Oversee the Complaint Register, ensuring that all complaints are addressed and resolved in a timely manner.
  7. Collaborate with Tenant Liaison Officers to provide comprehensive support and assistance via various communication channels.

Requirements:

  1. A minimum of Grade 12 or equivalent is required, along with relevant work experience in office administration.
  2. MUST HAVE a Medical Report identifying physical impairment, which must be submitted with your application.
  3. Excellent general computer skills, including proficiency in Microsoft Excel, Word, and Outlook.
  4. Strong customer relations skills, with the ability to build rapport and communicate effectively with diverse groups.
  5. Previous office administration experience is advantageous, but not essential.
  6. Highly organized, with strong communication and problem-solving skills.
  7. Able to work independently, with a desire to learn and grow professionally.

Benefits:

  • A competitive salary range of R5,500 - R7,000 per month, inclusive of medical aid and provident fund contributions.


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