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Store Retail Excellence Director
3 weeks ago
Our Expectations: As a key member of our team, you will be expected to contribute significantly to the success of our Showroom Retail Space. This includes achieving sales objectives, driving operational efficiency, and maintaining a high level of customer satisfaction.
Your Responsibilities:
- Manage Sales and Operations: Oversee sales objectives and drive operational efficiency to meet targets.
- Stock Control: Ensure effective stock management, aligning with procedures, customer needs, and visual display standards.
- Cash Management: Oversee cash handling processes to ensure accuracy and accountability.
- Promotions and Displays: Execute and implement monthly promotions and visual merchandising displays to engage customers.
- Store Security: Safeguard store security and prioritize the well-being of staff members.
- Training and Development: Ensure category specialists are fully trained and equipped to excel in their roles.
- Achieve Sales Targets: Drive the achievement of monthly intake and NSV (Net Sales Value) targets.
- Customer Experience: Deliver a consistently exceptional customer experience by addressing their needs promptly.
- Stockroom Management: Oversee stockroom operations to reduce GRs (Goods Returns) and cancellations.
- Maintain Cleanliness: Ensure showroom and back-of-house areas are well-maintained and orderly.
- Reporting: Prepare and submit daily, weekly, and monthly reports to track performance and inform decision-making.
- People Management: Lead, motivate, and develop store staff to achieve business objectives.
