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Empowering Businesses through User-Centric Design

1 week ago

Cape Town, Western Cape, South Africa Local Measure Full time
Shape the Future of Customer Support
At Local Measure, we are pioneering the future of customer support by combining cutting-edge technology with user-centered design. As a Product Designer, you will be at the forefront of this revolution, working with our cross-functional teams to develop innovative solutions that exceed customer expectations.

About the Role
This is an outstanding opportunity to join a passionate and close-knit team of designers, engineers, and product managers who share a common goal of delivering exceptional customer experiences. You will be embedded in a dynamic Cape Town-based squad, collaborating with colleagues in Sydney and other global locations to create world-class products that make a real difference in people's lives.

Key Objectives
Some of the key objectives you will aim to achieve in this role include:
  • Developing designs that simplify complex interactions between customers and businesses, leading to increased satisfaction and loyalty.
  • Designing data-driven systems that empower agents to make informed decisions and provide exceptional support, driving business growth and efficiency.
  • Exploring the potential of Generative AI to enhance customer support and streamline processes, staying ahead of the competition.
  • Crafting seamless omnichannel experiences that adapt to individual customer preferences, setting a new standard for customer support.