Warehouse Operations Manager

2 weeks ago


Bloemfontein, Orange Free State, South Africa HR Genie Full time
About the Role

At HR Genie, we are seeking a skilled Warehouse Supervisor to oversee the efficient operation of our warehouse and distribution functions. This key position plays a vital role in achieving our business objectives by ensuring the timely and accurate receipt, storage, and dispatch of goods.

Key Responsibilities
  • Provide exceptional customer service by addressing customer inquiries and resolving issues in a timely manner.
  • Supervise the switchboard function, ensuring that all calls are handled professionally and efficiently.
  • Manage the issuance and redemption of loyalty cards, promoting customer loyalty and encouraging card holders to redeem their points.
  • Assist customers in collecting stock and overseeing inbound and outbound logistics activities, minimizing delays and ensuring seamless operations.
  • Control warehouse costs, implementing initiatives to minimize shrinkage and ensure cost savings.
  • Manage reverse logistics from customers and couriers, ensuring prompt resolution of any issues.
  • Follow up on in-transit, inbound, and customer queries, ensuring that all issues are resolved promptly.
  • Ensure efficient and accurate receiving of stock, notifying branches of any discrepancies.
  • Manage and maintain accurate stock levels, ensuring that inventory is up-to-date and that stock is replenished promptly.
  • Process daily banking transactions, including cash handling and processing of COD accounts.
  • Manage and maintain daily invoices and filing for the branch.
  • Follow up on outstanding PODs with reps and drivers, ensuring that SOP008 is up-to-date.
  • Assist with raising purchase orders and managing courier waybills, ensuring that all invoices and GRVs are processed promptly.
Requirements
  • Fluent in English.
  • Customer service skills.
  • Financial and cash management skills.
  • Inventory control skills.
  • Staff management skills.
  • Leadership skills.
  • Computer literacy.
Qualifications
  • National Diploma/Degree in Supply Chain, Logistics, or equivalent.
  • Food industry or manufacturing industry experience advantageous.
  • Driver's license.
  • Administrative experience.
  • Previous supervisory experience.
  • Sales experience.


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