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Retail Gaming Team Member

2 weeks ago

Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time

Job Description:

">
  1. ">
  2. Manage the daily operations of the branch, including customer service, cash handling, and betting operations.">
  3. Ensure that all company policies and procedures are upheld, including those related to compliance, security, and customer protection.">
  4. Develop and maintain positive relationships with customers, colleagues, and other stakeholders.">
  5. Stay up-to-date with industry developments, regulations, and best practices to ensure continuous improvement.">
">


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Key Responsibilities:

">
  • ">
  • Branch Growth">
    • ">
    • Ensure betting boards are updated timeously.">
    • Updating of memos, card changes, results and scratchings which occur throughout the day.">
    • Be knowledgeable on all betting rules, odds and pay-outs.">
    • Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.">
    • Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.">
    ">
  • Sales Administration">
    • ">
    • Manage cash within the branch according to defined processes/procedures and minimize risks of theft/fraud.">
    • Team members are to be alert to emerging attempts to defraud the company.">
    ">
  • Cash Management">
    • ">
    • Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.">
    • Interim checks must be done within the course of the day with the team leader on duty.">
    • Ensure that all cash shortages are dealt with immediately; shortages less than R250.00 must be paid back into the Hollywood taking on the same day by the team member.">
    • Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.">
    ">
  • Branch Appearance">
    • ">
    • Ensure that the branch is always neat and tidy according to Hollywood standards.">
    • Ensure that your work station is well maintained and in good working condition.">
    • Comply with all procedures to prevent losses to the company, advising your branch/senior team leaders promptly of any problems/malfunction with the terminals/equipment/resources (e.g. TV display of results, Off-line).">
    ">
  • Customer Service">
    • ">
    • Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.">
    • Pro-actively address customer complaints and ensure that customers are given positive feedback.">
    • Build strong relationships with regular customers.">
    • Create a customer centric culture within the branch and drive the philosophy of "service with a smile" at all times.">
    ">
  • Compliance">
    • ">
    • Compliance and adherence to company's internal control policies.">
    • Compliance to the code of ethics and escalate fraudulent activities.">
    • Team member to ensure they are dressed in their correct Hollywood uniform when on duty.">
    • Credit bets are not allowed to be taken by any team member.">
    • Team members on duty are not allowed to take bets wearing Hollywood uniform.">
    • Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.">
    • Team members are not allowed to be behind the terminal counters when off duty.">
    • Team members on duty are not allowed to utilize the Limited pay-out machine.">
    ">
  • Values">
    • ">
    • Actively promote the Hollywood values.">
    • Live the values and lead as an example to other team members.">