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Senior IT Service Desk Professional
1 week ago
- Resolving customer issues, incidents, and problems where feasible, through product knowledge and technical investigation.
- Develop trusted relationships with clients and stakeholders responsible for services.
- Ensure adherence to service management principles – ITIL led; Configuration management, problem management, change management, IT helpdesk function, release, and version control.
You will have the opportunity to work closely with IT technicians and engineers, supporting a range of infrastructure, desktop, and Microsoft products, including Office 365 suite.
