Lead UX/UI Designer

3 weeks ago

Johannesburg, Gauteng, South Africa The Recruitment Council Full time

About The Recruitment Council

We are seeking a highly experienced Lead UX/UI Designer to join our team in the Financial Services industry.

Estimated Salary: $120,000 - $150,000 per year

Job Description:

  • Foster a collaborative design process for digital products/services, incorporating input from various portfolios to create a scalable and robust design system that enhances the brand. Guide a multidisciplinary team to evolve this system.
  • Implement and manage techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify and address customer pain points, improving overall customer interactions.
  • Foster and maintain relationships with internal clients, acting as a trusted business partner. Manage the deployment of internal and/or external resources to support the delivery of business strategies and plans.
  • Oversee the definition, development, and delivery of key products or services within the product development program, ensuring alignment with customer needs.
  • Identify and implement improvements in existing business practices, and manage projects or work streams within the organization's change management program, with guidance from senior colleagues.
  • Serve as a subject matter expert in specific technology, policy, regulation, or operational management areas. Stay updated on current and emerging technologies and industry best practices through professional development.
  • Enhance your own capabilities and those of your direct reports within the existing development framework. Provide specialized training or coaching to others across the organization.
  • Suggest changes to policies, processes, standards, and practices to improve operational support.
  • Lead customer research projects, collecting and analyzing data to understand customer segments, trends, needs, and expectations.
  • Design and manage the implementation of initiatives, tools, and processes to enhance customer experiences.
  • Monitor team performance, allocate tasks, review progress, and take corrective action as needed. Contribute to formal performance management and appraisals.

Required Skills and Qualifications:

  • Balances Stakeholders: Effectively balance and anticipate the needs of multiple stakeholders, fostering an environment of high ethical standards and cultural sensitivity.
  • Manages Complexity: Navigate complex and ambiguous situations by asking insightful questions and enriching analyses.
  • Decision Quality: Make timely, effective decisions, ensuring compliance with policies and standards. Integrate analysis and experience to make informed decisions.
  • Cultivates Innovation: Encourage and support creative ideas, fostering a collaborative environment to develop new solutions.
  • Drives Results: Achieve outstanding outcomes by emphasizing urgency and challenging unproductive behaviors.
  • Action Oriented: Approach new opportunities and challenges with high energy and enthusiasm, encouraging others to do the same.
  • Nimble Learning: Learn from successes and failures, promoting experimentation to find the best solutions.
  • Ensures Accountability: Hold yourself and others accountable for meeting commitments, tracking performance, and learning from feedback.
  • Interpersonal Savvy: Build rapport and maintain productive relationships with diverse groups, showing tact and sensitivity in difficult situations.
  • Being Resilient: Maintain composure in crises, using hardships as opportunities for growth and learning.
  • Business Insight: Apply business knowledge to drive organizational goals, sharing industry insights with the team.
  • Directs Work: Provide direction, delegate tasks, and remove obstacles to ensure work gets done efficiently.
  • Interaction Design, Prototyping, Information Architecture: Apply comprehensive knowledge, act independently, and provide guidance and training to others.
  • Computer Skills: Support business processes using standard office equipment and software, providing training to others. Proficient in Microsoft Office and design tools like Adobe Suite, Zeplin, Figma, Sketch, InVision, Axure, and Miro.
  • Assessment: Analyze data from multiple sources to draw conclusions and make recommendations, providing guidance to others.
  • Verbal and Written Communication: Use clear and effective communication skills to express ideas and formulate plans, providing training to others.
  • Market Research and Analysis: Conduct research and analysis to understand market conditions and facilitate the success of brands, products, or services.
  • Planning and Organising: Plan, organize, prioritize, and oversee activities to meet business objectives efficiently, providing guidance and training to others.

Qualifications:

  • Matric / Grade 12 / SAQA Accredited Equivalent.
  • Relevant design-related qualification (degree/diploma/certificate).

Experience:

  • 5+ years of UX/UI design experience.
  • Experience in the Financial Services industry preferred.
  • At least 1 year of supervisory experience.

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