Visual Intelligence Operations Specialist

2 days ago


Durban, KwaZulu-Natal, South Africa MiX Telematics Full time

Powerfleet seeks an experienced Visual Intelligence Operations Specialist to join their team in Durban. This role involves contributing to the success of the company by performing allocated tasks and objectives related to the camera solution provided by Powerfleet.

Main Responsibilities:

  • Camera Health Checks
    • Perform regular camera health checks on all allocated clients to ensure optimal functionality
    • Identify and report any faults found during camera health checks to relevant parties for resolution
  • Data Management
    • Verify that camera events are accurate and data usage is within acceptable limits
  • Client Support
    • Assist clients with camera-related queries, including footage retrieval and information requests
    • Investigate cases of camera tampering and capture identified faults on the fault register
  • Quality Assurance
    • Review clips and assign descriptions to events valuable to clients
  • Customer Communication
    • Respond promptly to incoming calls and provide accurate, professional communication to clients
    • Send incident reports containing details of Report My Driving incidents
    • Provide immediate feedback to clients regarding Report My Driving incidents

This position requires a high school diploma or equivalent, 1-2 years of experience in IT/Security/Video Monitoring, and excellent verbal and written communication skills. Ability to work shifts on Saturdays and perform as part of a team is essential. A salary range of R180,000 - R220,000 per annum is expected based on location and industry standards.



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