Financial Accountant

6 days ago

Port Elizabeth, Eastern Cape, South Africa Staff Solutions Full time
Job Description

We are seeking a skilled Credit Controller to join our team at Staff Solutions. The successful candidate will be responsible for managing outstanding accounts, ensuring timely collections, and maintaining accurate records.

Key Responsibilities
  • Collecting on outstanding accounts as per assigned aging report.
  • Following protocol in line with Standard Operating Procedures (SOP) when dealing with different account aging buckets.
  • Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly.
  • Meeting monthly collection target and reducing portfolio risk (High Risk Accounts (90-120D).
  • Ensuring all payment plans are adhered to.
  • Escalation and assistance of account related queries (Billing/Statements/Payments).
  • Ensuring Debit Order return process is followed.
  • Follow-up on Broken PTP's and outstanding queries in order to recover payment.
  • Managing Holds in line with Aging Bucket (Adding/Removing).
  • Suspending students for non-payment after 90 days. List to be prepared and Escalated to Senior to action.
  • Handing over accounts to Pre-Legal after 120 days. Handover checklist to be completed and escalated to Senior to action.
  • All communication must be done in line with Standard Operating Procedures (Type and Time).
  • Detailed notes to be placed on Excalibur (Collection System) for all allocated accounts.
  • Preparing documents for Adjustments/Refunds/Transfers/Bursaries/Payment Plan change for Campus Senior/National Senior.
  • Accurate processing of unallocated payments to be reviewed by National Senior.
  • Working closely with admission team to resolve cancellation queries and close loop with customer.
  • Credit Balance investigation.
  • Updating Notes on Excalibur.
  • Handling account queries or complaints and providing appropriate solution and alternatives.
  • Assisting and dealing with queries via IIE Assist (Freshdesk) and walk-ins when based at campus.
  • Building sustainable relationships with internal and external stakeholders through open and interactive communication in order to resolve outstanding account queries.
  • Evaluating all Key Performance Area items such as quality of work, deadlines met, and query handling.
  • Evaluating the quality of e-mails, calls, and letters sent.
  • Evaluating the quality of notes and information saved in Excalibur.
  • Auditing reports and documents prepared and sent to Campus Senior/National Senior.

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