Customer Care Specialist

7 days ago


Cape Town, Western Cape, South Africa Time Personnel Full time
Job Description: Customer Care Specialist

We are looking for a compassionate and results-driven individual to join our team as a Customer Care Specialist in Eerste River.

The successful candidate will be responsible for delivering exceptional customer service, resolving customer complaints, and assisting with administrative tasks.

To be successful in this role, you will need:

  • Excellent communication skills in English & Afrikaans.
  • Minimum 2 years experience in customer service or front of house.
  • Professional attitude and confident.
  • Good problem-solving skills.
  • Self-motivated Team Player.
  • Positive can-do attitude.
  • Confidentiality with customers.
  • Computer literate.
Responsibilities
  • Deliver exceptional customer service, ensuring that customers receive a positive experience.
  • Resolve customer complaints in a timely and professional manner.
  • Assist with administrative tasks, such as data entry and record-keeping.
  • Maintain accurate and up-to-date knowledge of products and services offered by the company.
  • Identify opportunities for improvement in customer service processes and procedures.

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