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Client Advisor

1 month ago

Cape Town, Western Cape, South Africa Nedbank Full time
Job Title: Client Advisor

We are seeking a skilled Client Advisor to join our team at Nedbank. As a Client Advisor, you will be responsible for educating clients on the functionality of self-service digital solutions, while solving for their sales and service needs.

Key Responsibilities:
  • Client Engagement: Respond to client needs by offering the right service and solution, build client trust by applying your expertise and experience, and educate clients on how to subscribe and service their account.
  • Sales and Service: Facilitate the sales process by informing clients of product features and benefits, document client needs analysis and provide corresponding product solutions, and obtain referrals from existing clients.
  • Risk and Compliance: Mitigate risks and meet legislative requirements by being accredited and updating and maintaining client information, report suspicious transactions to the relevant department, and keep abreast of legislation and other industry changes.
Requirements:
  • Diploma
  • 2-4 years Banking Experience - NQF 5
  • Sales, Relationship experience
Technical / Professional Knowledge:
  • Product sales skills
  • Sales Strategies
  • Product Knowledge
  • Customer service principles
  • Nedbank policies and procedures
  • Customer relationship management
Behavioural Competencies:
  • Building Customer Loyalty
  • Building Trusting Relationships
  • Sales Persuasion
  • Technology Savvy
  • Planning and Organizing
  • Adaptability
  • Applied Learning

Please contact the Nedbank Recruiting Team at +27 860 555 566