Senior Operations Manager

2 weeks ago


Rustenburg, North-West, South Africa The Hiring House Full time
Key Responsibilities:
  • Manage E&O's to ensure seamless operations.
  • Oversee budgeting processes to optimize headcount, annual fee increases, and revenue leakage.
  • Achieve high NPS scores across funds.
  • Reduce escalations by monitoring and driving SLA in the team.
  • Enhance data quality by identifying themes and implementing corrective plans.
  • Ensure operational excellence by maintaining oversight of team processes.

Requirements:
  • Diploma in Financial Planning or equivalent.
  • Admin management experience at Manager/Team Leader level with 3-5 years of people management and 7 years in the industry.


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