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Quality Assurance Specialist Leader

2 weeks ago

Pretoria, Gauteng, South Africa Talksure Pty Ltd Full time
Overview of the Position

We are looking for a highly skilled Quality Assurance Specialist Leader to join our team.

Responsibilities

The Quality Assurance Specialist Leader will be responsible for designing evaluation programs aimed at maximizing Call Center output and productivity. They will also conduct analysis of customer interactions, identify areas for improvement, and implement changes to enhance agent performance.

This role requires 5-8 years of experience in Quality Assurance Management within a contact center environment. The ideal candidate must possess in-depth knowledge of quality assurance principles, methodologies, and best practices specific to the industry.

They will work closely with other departments to ensure seamless integration and alignment of quality management initiatives.