Quality Assurance Team Lead

5 days ago


Johannesburg, Gauteng, South Africa The Engin Room Direct Solutions (Pty) Ltd Full time
Job Title: Quality Assurance Team Leader

This role requires a highly skilled and experienced individual to manage the day-to-day operations of the Quality Assurance team. The successful candidate will be responsible for ensuring that processes, business rules, and policies are being adhered to across all operations and strive to improve efficiency and conformance to standards and practices.

Key Responsibilities:
  • Cultivate and manage objective working relationships with stakeholders, including end-users, SMEs, project managers, and senior staff members.
  • Build a strong appreciation of customer needs and ensure team understanding and adherence to service delivery principles.
  • Assist the team in identifying and resolving problems and provide solutions that lead to improved operational service delivery and quality.
  • Align own and team work in response to changes in standards, procedures, and processes to deliver on performance objectives and improve quality.
  • Contribute to the continuous improvement of quality assurance management to meet changing business requirements.
  • Ensure the quality of own work, minimize mistakes, and coordinate team process improvements.
  • Coordinate team administrative support tasks and provide input to meet required response time, quality, and service delivery standards.
  • Apply policies, practices, standards, procedures, and legislation in the coordination of team work outputs.
  • Participate in a culture of work-centric thinking, productivity, service delivery, and quality management.
  • Assess team performance, provide timely and clear feedback on contracted outputs, and provide training where appropriate.
Requirements:
  • Matric qualification.
  • Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits).
  • 2 years of working experience in a similar role.
  • Personal lines (Short term), Long term, and Commercial lines experience required.
  • Team Leader experience imperative.
  • Currently on FSP representative register.
What We Offer:
  • Opportunities to network and collaborate.
  • A challenging working environment.
  • Opportunities to innovate.

We are looking for a highly skilled and experienced individual to join our team as a Quality Assurance Team Leader. If you are adaptable, curious, and have strong administrative, call centre, and service acumen, we encourage you to apply.



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