Senior IT Specialist
2 months ago
The Senior IT Professional will be responsible for delivering exceptional technical support to clients, ensuring their technology needs are met and exceeded. This role requires a strong technical expertise, excellent communication skills, and a customer-centric approach.
Key Responsibilities- Provide remote and onsite technical support to clients to resolve technical issues in line with SLAs.
- Conduct regular visits to clients' premises to ensure optimal system performance and troubleshoot any issues.
- Escalate complex technical issues to senior management and collaborate with the team to resolve them.
- Ensure clients are satisfied with the services and value delivered.
- Stay up-to-date with the latest technology trends and advancements to provide expert advice to clients.
The ideal candidate will have:
- A strong background in IT, with at least 5 years of experience in a similar role.
- Excellent English communication and writing skills.
- Microsoft certifications and experience with Microsoft 365, Azure, Active Directory, and Microsoft Exchange.
- Experience with Autotask, Nable, and IT Glue.
- Excellent problem-solving skills and ability to work under pressure.
At Solid Systems, we offer a competitive salary, above-average annual leave, flexible work options, and regular compensation reviews. We also provide opportunities for professional development and growth.
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