Senior IT Specialist

2 months ago


Cape Town, Western Cape, South Africa Solid Systems Full time
About the Role

The Senior IT Professional will be responsible for delivering exceptional technical support to clients, ensuring their technology needs are met and exceeded. This role requires a strong technical expertise, excellent communication skills, and a customer-centric approach.

Key Responsibilities
  1. Provide remote and onsite technical support to clients to resolve technical issues in line with SLAs.
  2. Conduct regular visits to clients' premises to ensure optimal system performance and troubleshoot any issues.
  3. Escalate complex technical issues to senior management and collaborate with the team to resolve them.
  4. Ensure clients are satisfied with the services and value delivered.
  5. Stay up-to-date with the latest technology trends and advancements to provide expert advice to clients.
Requirements

The ideal candidate will have:

  • A strong background in IT, with at least 5 years of experience in a similar role.
  • Excellent English communication and writing skills.
  • Microsoft certifications and experience with Microsoft 365, Azure, Active Directory, and Microsoft Exchange.
  • Experience with Autotask, Nable, and IT Glue.
  • Excellent problem-solving skills and ability to work under pressure.
What We Offer

At Solid Systems, we offer a competitive salary, above-average annual leave, flexible work options, and regular compensation reviews. We also provide opportunities for professional development and growth.



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