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Altron Help Desk Technician
2 weeks ago
We are seeking a skilled Technical Support Specialist to join our IT team at Altron.
Main Tasks:
- Respond to customer inquiries regarding technical issues, providing expert guidance and support.
- Engage with customers to identify and resolve problems, utilizing your technical expertise.
- Escalate complex issues to senior support staff, maintaining open communication.
- Monitor customer interactions and update records accordingly.
- Pursue opportunities to enhance our support services based on customer feedback.
Requirements:
- Matriculation with a focus on technical studies.
- Exceptional knowledge of mechanical and electrical systems.
- Proven soldering and fault-diagnosis skills.
- Previous experience in IT equipment maintenance.
Languages: English.