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Operations Coordinator

3 weeks ago

Sandton, South Africa Merchants Full time

The Operations Coordinator will be responsible for overseeing the day-to-day management of a team of agents, ensuring that they have the necessary skills and knowledge to provide exceptional customer service.

This is an exciting opportunity to join a dynamic team and contribute to the success of Merchants.

Responsibilities include:

  • Coaching and developing team members
  • Measuring and managing team performance
  • Communicating with team members and stakeholders
  • Ensuring compliance with HR policies and procedures

Requirements include:

  • Minimum 1 year of Call Centre experience
  • 6-12 months of Team Leader/Supervisory experience
  • Ability to work USA Hours
  • 2 years of Credit Control/Debt Collection experience

We offer a full-time position with a mid-senior level seniority. If you are a motivated and experienced professional looking for a new challenge, please apply.