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Fintech Debt Collections Specialist
1 week ago
Vulcan Recruit's client is a leading software solutions company in Johannesburg, specializing in digital verification and payment solutions.
They boast significant growth within the industry and offer a dynamic work environment characterized by innovative approaches and high standards.
About the PositionThis role offers an opportunity to make a meaningful impact, drive process improvements, and contribute to the success of debt collection processes, policies, systems, and technologies.
Duties & ResponsibilitiesKey Responsibilities:
- Assess debt collections and loan management systems and processes to identify areas for improvement.
- Implement solutions to streamline workflows, enhance user interfaces, and integrate new features.
- Extract valuable insights from loan management system data to inform collection strategies.
- Oversee compliance checks and controls into debt collection processes.
- Implement KPIs to monitor loan management processes performance in real-time.
- Handle escalated customer queries and complaints with professionalism and timeliness.
- Provide guidance and recommendations to stakeholders across the company.
- Collaborate with IT teams and external vendors to troubleshoot technical issues related to debt collection systems.
