Client Debt Recovery Specialist

1 week ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

We are seeking a skilled Client Debt Recovery Specialist to join our team at WNS Global Services.

About the Role

The successful candidate will be responsible for proactively contacting customers via telephone and in writing to drive collections. This role requires working to agreed quality standards and timescales, as well as managing complaints and ensuring compliance with company policies.

You will be liaising with internal and external colleagues throughout the business and externally with customers to deal with queries and reduce customer debt. Additionally, you will be maintaining accurate records and identifying gaps in customer information to progress work effectively.

Key Responsibilities
  • Contacting customers via telephone and in writing to drive collections and manage complaints
  • Working to agreed quality standards and timescales
  • Liaising with internal and external colleagues to resolve customer queries
  • Maintaining accurate records and identifying gaps in customer information
Requirements

To be successful in this role, you will need:

  • 6-12 months collection experience in a call center environment
  • Excellent verbal and written English communication skills
  • Good negotiation skills and decision-making abilities
  • A high level of understanding, patience, and empathy to navigate difficult customer conversations
What We Offer

We offer a competitive salary of $45,000 - $55,000 per annum, depending on experience. Our benefits package includes opportunities for career growth and professional development, as well as a collaborative and dynamic work environment.



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