Business Operations Specialist

4 days ago


Pretoria, Gauteng, South Africa Architectural Services Full time
Job Description

The Business Coordinator will play a pivotal role in ensuring seamless business operations and strategic coordination within the Fidelity SecureFire Response division.

This position requires a blend of administrative expertise, project management skills, and a thorough understanding of the fire response industry.

Key Responsibilities
  1. Operational Coordination
    1. Project Management: Oversee and manage various projects within the fire response division, ensuring timely completion and alignment with company objectives.
    2. Operational Support: Provide support in daily operations, including coordinating resources, managing logistics, and facilitating communication across departments.
    3. Process Improvement: Identify opportunities for operational efficiencies and implement solutions to streamline processes.
  2. Client & Stakeholder Engagement
    1. Client Coordination: Act as a point of contact for clients, addressing inquiries, and ensuring client satisfaction.
    2. Stakeholder Management: Maintain strong relationships with internal and external stakeholders, facilitating effective communication and collaboration.
    3. Reporting: Prepare and present reports on operational performance, project updates, and key metrics to senior management.
  3. Administrative & Technological Expertise
    1. Data Management: Maintain accurate records, manage databases, and generate detailed reports using Excel and other relevant software.
    2. Technological Proficiency: Utilize project management tools, CRM systems, and other software to enhance operational efficiency.
    3. Administrative Support: Assist with administrative tasks such as scheduling, document preparation, and correspondence.
  4. Compliance & Quality Assurance
    1. Compliance Oversight: Ensure all activities comply with industry regulations and company policies.
    2. Quality Assurance: Monitor the quality of services delivered, ensuring high standards and continuous improvement.


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