Sales and Customer Engagement Representative

2 months ago


Durban, KwaZulu-Natal, South Africa ULTRA GLIDE Full time
Job Description

Job Title: Matriculants/Grade 11

Company: ULTRA GLIDE

Job Summary:

We are seeking a highly motivated and results-driven Sales and Customer Engagement Representative to join our team. As a key member of our sales team, you will be responsible for promoting and selling lifestyle products to customers, building and maintaining strong customer relationships, and achieving sales targets.

Key Responsibilities:

  • Engage with customers: Promote and sell lifestyle products to customers, understanding their needs and preferences.
  • Build and maintain relationships: Foster strong relationships with customers, providing exceptional customer service and support.
  • Achieve sales targets: Meet and exceed sales targets, consistently delivering high-quality results.
  • Provide customer support: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Cold calling: Effectively cold call customers to promote and sell lifestyle products.
  • Objection handling: Handle customer objections effectively, providing clear and concise solutions.

Requirements:

  • Verbal and written communication skills: Possess excellent verbal and written communication skills, able to effectively communicate with customers and colleagues.
  • Emotional intelligence: Demonstrate strong emotional intelligence, able to understand and manage customer emotions.
  • Collaboration and leadership: Ability to collaborate with, lead, and educate fellow staff members.
  • Problem-solving and decision-making: Adept at analyzing facts, problem-solving, decision-making, and demonstrating good judgment.
  • CRM knowledge: Practical knowledge of CRM, able to use and execute for higher-level or pipeline management efficiencies.
  • Loan agreement understanding: Ability to understand and discuss the loan agreement with customers.
  • Personal responsibility: Accepts personal responsibility for performance commitments and objectives, sets and maintains high professional/ethical standards, commitment, perseverance, and resilience.
  • Team player: Strong team player with leadership potential.

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