Technical Support Specialist

5 days ago


Randburg, Gauteng, South Africa ICTEngage Full time

We are looking for a Technical Support Specialist to join our dynamic team at ICTEngage. As a key member of our IT department, you will be responsible for providing expert technical support to our users across various systems and platforms.

Key Responsibilities
  • Act as the primary escalation point for technical issues, offering expert support to all end users.
  • Troubleshoot and resolve complex hardware, software, and network issues to minimize downtime.
  • Provide on-site and remote support for users, including onboarding, system configuration, troubleshooting, and training.

Requirements

Skills & Qualifications:

  • Expertise in diagnosing and resolving complex technical issues in a timely manner.
  • Strong customer service orientation and ability to interact effectively with end users.
  • Ability to provide clear instructions and support to users with varying levels of technical expertise.

Benefits

ICTEngage offers a hybrid position, a collaborative and supportive team environment, opportunities for professional development and training, exposure to a wide variety of technologies and industries, flexible working arrangements (where applicable), and a competitive salary and benefits package.



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