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Business Relationship Manager

3 weeks ago

Cape Town, Western Cape, South Africa HR Genie Full time

**Job Description at HR Genie**

About the Company

HR Genie is a leading Corporate Financial Services Company providing top-notch client service to internal and external clients.

About the Role

We are seeking a highly skilled Client Service Consultant to join our team. As a Client Service Consultant, you will be responsible for delivering an excellent quality of service to clients, ensuring that their queries are resolved promptly and efficiently.

Main Responsibilities:

  • Online accounts verification and activation
  • Buiding and establishing relationships with internal departments to ensure timely resolutions to any problems that may arise
  • Providing support to the correspondence and walk-in-centre teams as and when required
  • Completing administrative tasks to keep accurate records of all queries and correspondence
  • Identifying and proposing solutions to process and service-related failures
  • Supplying marketing materials to interested parties
  • Maintaining database updates and information

Requirements:

  • A relevant business degree or studying towards it
  • Matric/Grade 12 qualification
  • 6 months contact centre experience/client services experience
  • Excellent verbal and written communication skills
  • Multilingual
  • ITC/CRIM Clear
  • Computer literate

The Ideal Candidate:

  • Self-controlled, initiative-taking, and analytical thinker
  • Professionally mature with good interpersonal skills
  • Friendly and diplomatic nature with a passion for people
  • Able to maintain confidentiality and work under pressure
  • Organised, self-disciplined, and able to adapt to changing priorities

Key Skills:

  • Numeric and verbal ability
  • Quality focus (attention to detail and accuracy)
  • Adaptability, stress tolerance, and ability to relate to others

We Offer:

An opportunity to work in a dynamic environment with a passionate team.