Technical Services Specialist

3 weeks ago

Paarl, Western Cape, South Africa MCC Label Full time

About the Role

We are seeking a highly skilled Technical Services Specialist to join our team at MCC Label. As a key member of our technical team, you will be responsible for coordinating internal and external technical projects, serving as the critical link between MCC Sales and customers in technical/manufacturing efforts.

Key Responsibilities

  • Lead and coordinate technical projects focused on the implementation of innovative and sustainable label packaging solutions across multiple market segments.
  • Initiate and coordinate projects with material suppliers to achieve development of innovative and sustainable label solutions.
  • Establish trial and evaluation protocols in collaboration with Quality and Operations and follow through the entire manufacturing process.
  • Champion new ideas for innovative packaging solutions and qualify/implement with Customers.
  • Foster relationships with key labeler OEMs to keep abreast of new technologies.
  • Identify market need for specific sustainable solutions and drive qualification process.
  • Troubleshoot internal and external product and process related problems to identify root cause and implement preventative measures.

Requirements

  • Working experience across a wide range of segments across the FMCG sector.
  • Qualification in Packaging/Printing or Engineering related studies.
  • 5 - 8 years' experience in a Technical Support role within Labels/Flexible Printing industry, Technical Printing and material/substrate knowledge, and label application will be advantageous.
  • Industry background and/or strong understanding of packaging substrates and printing methods.
  • In-depth technical knowledge of the machinery and technology in a printing environment.
  • Assertive communicator with keen sense of follow-up/follow through.
  • Proven ability to lead/coordinate multiple projects across teams and manage competing priorities.
  • Minimum 3 years' experience analysing technical manufacturing issues and implementing solutions.
  • Knowledge of process control analysis and reporting.
  • Strong proficiency with MS Office Suite to include intermediate ability with Excel and PowerPoint.
  • Strong written and verbal communication skills. Ability to relay technical information to non-technical industry colleagues both internal and external to the organization.
  • Vigilant in the protection of MCC intellectual property.
  • Ability to travel domestic and international when required.

About MCC Label

  • We are a global leader in the label industry, with 109 manufacturing sites and 12,000+ employees.
  • We are committed to innovation and sustainability, and are seeking a Technical Services Specialist who shares our values.
  • We offer a fast-paced and dynamic work environment, with opportunities for growth and development.
  • We value diversity and inclusion, and are committed to creating a workplace where everyone feels valued and empowered.

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