Spa Operations Manager

4 weeks ago


Cape Town, Western Cape, South Africa MSC Cruises Full time
Job Title: Spa Manager

At MSC Cruises, we are seeking a highly skilled and experienced Spa Manager to join our team.

Job Summary

The Spa Manager will be responsible for establishing team leadership and coordination, representing the spa in a professional and courteous manner, and maintaining a commitment to customer satisfaction.

Key Responsibilities
  • Drive treatment delivery to meet targets by encouraging guests to purchase spa services and products in a professional, persuasive, and friendly manner.
  • Manage the day-to-day operation of the spa with initiative and creativity.
  • Be on duty seven days a week, with varying hours according to the itinerary.
  • Conduct a quick check of the premises before opening time to ensure everything is in order.
  • Continuously monitor services provided by staff and formulate action plans to resolve problem areas and improve service initiatives.
  • Assist with loading merchandise and distributing it to storage areas or the spa during home ports.
  • Cooperate with colleagues in stock control, spa arrangements, and window decoration when the spa is closed.
  • Demonstrate excellent product knowledge of all merchandise sold in the spa.
  • Exercise extreme care with all articles for sale in the spa.
  • Ensure compliance with all Health & Safety regulations within the spa.
Qualifications
  • Proficient speaking, reading, and writing skills in English, and fluency in at least two of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese.
  • Three or more years of experience as a Spa Manager on a cruise ship.
  • Beauty/Cosmetology/Spa qualification or diploma.
  • Strong PC skills using Microsoft applications such as Word and Excel.
  • Basic knowledge of Microsoft Outlook or equivalent mail client application.
  • Proven accounting skills, marketing strategy, and the ability to lead the group to meet new goals.
Documents Required
  • Valid South African Passport.
  • Police Clearance.


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