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Health Insurance Advisors

2 weeks ago

Cape Town, Western Cape, South Africa Surgo HR & Training Full time

Job Requirements

We are seeking a highly motivated and organized individual to fill the position of Healthcare Customer Advisor. The ideal candidate will have excellent communication and problem-solving skills, a strong attention to detail, and the ability to work independently and as part of a team.

Key Responsibilities

  • Handle incoming inquiries via phone, digital, or written communication, ensuring a positive customer experience.
  • Assist customers with complex benefit questions, resolve issues, and educate healthcare members on our services.

Requirements

  • National Senior Certificate (Matric Certificate)
  • Clear credit record, non-negotiable
  • Clear criminal record, non-negotiable
  • Willingness to work night shifts, non-negotiable
  • 1 year unbroken call center experience from UK or USA Market
  • 1 year Healthcare Industry experience - advantage
  • Familiarity with basic medical terminology and concepts used in US health insurance

Benefits

  • Competitive salary: R 7900 basic
  • Night shift allowance of R1000
  • Medical Aid contribution R764
  • Free transport to home - within 35km radius from CBD