Senior Systems Analyst

3 weeks ago

Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

About the Role

We are seeking a highly skilled Senior Systems Analyst to join our team at FirstRand Bank Limited. As a key member of our talent team, you will be responsible for delivering customer experience excellence in your service delivery, ensuring system, process, and efficiency improvements, and analyzing system technical requirements.

Key Responsibilities

  • Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
  • Ensure system, process, and efficiency improvements (including innovations)
  • Analyse system technical requirements
  • Conduct a system requirement risk assessment
  • Define, develop, and document how business systems interface functionally
  • Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation
  • Control expenditure and identify process improvements to contain and reduce costs
  • Develop, encourage, and nurture collaborative relationships across area of specialisation
  • Display and encourage an appreciation of teamwork and inclusivity
  • Participate in planned activities that are appropriate for own development
  • Ensure development and continuous value add improvement to operational processes
  • Compile reports that track progress and guide business to make informed decisions
  • Manage risks in own area of responsibility
  • Create solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards

Requirements

  • Have a Degree or Postgraduate qualification in computer science, information systems, or related fields
  • Have 5 to 7 years of experience in a similar environment or Investment banking (Advantageous)

About Us

FirstRand Bank Limited is a leading financial services group in South Africa, committed to delivering exceptional customer experiences and driving innovation in the industry. We offer a dynamic and inclusive work environment, with opportunities for growth and development.

What We Offer

  • Opportunities to network and collaborate
  • Challenging work
  • Opportunities to innovate

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to us. We look forward to engaging with you further.

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