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Field Support Specialist

3 weeks ago

Pretoria, Gauteng, South Africa It Ridge Technologies Full time

We are It Ridge Technologies, a global leader dedicated to ensuring access to clean water, safe food, and medicine.

About the Job

This role is an exciting opportunity to join our Service team in Northriding, South Africa. As a Field Support Specialist, you will be responsible for providing exceptional customer service, managing service contracts, and ensuring that team members adhere to company guidelines and policies.

The successful candidate will have excellent communication skills, both written and verbal, and be able to provide timely responses to client requests. They will also be responsible for identifying gaps in process and offering suggestions for improvements.

Responsibilities
  • Providing exceptional customer service
  • Managing service contracts
  • Ensuring team members adhere to company guidelines and policies
  • Identifying gaps in process and offering suggestions for improvements
Requirements
  • Bachelor's degree in business administration, Business Management, or a related field
  • 5 years of experience as a Customer Service Coordinator, Customer Service Representative, or a similar role in the Customer Service department
  • Good computer skills including word processing, spreadsheets, and database applications
  • Knowledge of ServiceMax & Oracle is a plus
  • Availability to work onsite from our office in Northriding