Operational Excellence Director

21 hours ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Company Overview:

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Black Pen Recruitment is a leading recruitment agency specializing in connecting top talent with innovative companies. Our commitment to excellence has made us a trusted partner for businesses seeking to thrive in today's fast-paced market landscape.

We are dedicated to empowering our clients by providing them with the best possible candidates, and we take pride in our ability to deliver results that exceed expectations.

About the Role:

We are currently seeking an experienced Operational Excellence Director to join our team. The successful candidate will be responsible for leading and implementing strategic plans for operational excellence in alignment with the insurance vertical goals and objectives.

The ideal candidate will possess excellent leadership and management skills, with a proven track record of driving performance improvements and fostering a culture of continuous improvement.

Key Responsibilities:

  • Develop & Execute Strategic Plan: Develop and execute a comprehensive strategic plan for operational excellence in alignment with the vertical's goals and objectives.
  • Lead Operational Excellence Team: Lead and mentor a team of operational excellence professionals to drive performance improvements and foster a culture of continuous improvement.
  • Implement Cost Optimization Initiatives: Identify and implement cost optimization initiatives and best practices across the value chain.
  • Analyze & Prioritize Areas for Improvement: Analyze and prioritize areas for process standardization improvement and optimization.
  • Collaborate with Functional Leaders: Collaborate with functional leaders to implement operational improvements and drive productivity gains.

Requirements:

  • Minimum 13 Years' Work Experience: Minimum 13 years' work experience; preferably from BPO background.
  • Previous International Voice Experience: Previous international Voice experience.
  • Necessary Knowledge of Business Concepts: Possesses necessary knowledge of business concepts to effectively perform the job.
  • Excellent Leadership & Management Skills: Excellent team management and leadership skills, with the ability to inspire and motivate team members to achieve their full potential.
  • Strong Project Management Skills: Strong project management skills, with the ability to manage multiple projects simultaneously and deliver results within established timelines.
  • Excellent Communication & Presentation Skills: Exceptional communication and presentation skills, with the ability to convey complex information in a clear and concise manner.
  • Demonstrated Ability to Operate with Minimum Supervision: Demonstrated ability to operate with minimum supervision and take initiative to drive initiatives forward.
  • English Language Proficiency: English language proficiency.
  • Familiarity with MS Office: Should be familiar with MS Office.

What We Offer:

  • Competitive Salary: A competitive salary package.
  • Benefits: A range of benefits, including health insurance, retirement planning, and paid time off.
  • Opportunities for Growth & Development: Opportunities for growth and development, including training and professional development programs.


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