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Customer Experience Coordinator

3 weeks ago

Stellenbosch, Western Cape, South Africa Exceed HR and Recruitment Full time

Job Title: Front of House Manager

Location: Exceed HR and Recruitment

About Us:

Exceed HR and Recruitment is a dynamic company that values exceptional customer service and teamwork.

Job Description:

We are seeking an experienced Front of House Manager to lead our restaurant team. The successful candidate will possess excellent communication and leadership skills, as well as the ability to work independently and as part of a team.

Main Responsibilities:
  1. Service Delivery:
    1. Provide exceptional customer service, ensuring patrons feel welcome and valued.
  2. Staff Management:
    1. Supervise and train staff members to ensure they meet high standards of service quality.
  3. Operational Efficiency:
    1. Manage inventory, supplies, and equipment to minimize waste and maximize productivity.
  4. Administration:
    1. Perform tasks such as cash handling, stock takes, and other administrative duties as required.
Requirements:
  1. Essential Qualifications:
    1. Possess a relevant qualification in hospitality or a related field.
    2. Demonstrate experience in a similar role or industry.