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Senior Helpdesk Support Professional

1 week ago

Centurion, Gauteng, South Africa AVBOB South Africa Full time

We are seeking a highly skilled IT Service Desk professional to join our team at AVBOB South Africa.

Key Responsibilities:
  • Delivering 1st-line support services via calls received through the active service desk, receiving incidents and service requests via various mediums including telephone and email.
  • Troubleshooting to identify, assess, resolve, and escalate software/hardware and application-related faults within set Service Level Agreement.
  • Logging call details accurately on the active service desk and escalating calls to 2nd line support when required.
  • Tracking all outstanding queries and ensuring they are resolved within specified SLA.
  • Attending system-related meetings when required for input and advice purposes and providing feedback to the supervisor and team.
  • Having a good understanding of Web Application Systems and monitoring, identifying the latest business trends for support purposes and reporting these to the supervisor.
  • Assisting with the documentation of the knowledge base and providing required training to customers.
At AVBOB South Africa, we value our employees' skills and expertise. As a Senior Helpdesk Support Professional, you will play a crucial role in delivering exceptional support services to our clients. If you have a strong work ethic, excellent problem-solving skills, and a passion for technology, we encourage you to apply.