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English Italian Language Support Representative

2 weeks ago

Johannesburg, Gauteng, South Africa Rmv Solutions Pty Ltd Full time

Job Overview

We are seeking an Italian speaking customer service consultant to provide support to passengers with pre & post flight departure travel-related queries.

This is a remote position that requires fluency in Italian and English languages. As a customer service consultant, you will be responsible for working on airline reservations systems, handling voice calls, and responding to written correspondence in both Italian and English languages.

You will be required to meet specific key performance indicators and client service levels. A demanding and time-sensitive call centre environment awaits the right candidate.

What You Will Do

Work on airline reservations systems and handle voice calls in English & Italian including written correspondence.

Daily interactions with international passengers with queries and compliments.

Meet specific key performance indicators and client service levels.

Requirements

  • Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered).
  • Located in South Africa. Permanent residence permit / South African ID holders only.
  • Excellent Computer literacy & technical skills.
  • No criminal record.
  • Flexibility to work shifts.
  • Previous customer service experience preferred.