E-Commerce Training Consultant

2 weeks ago


Durban, KwaZulu-Natal, South Africa Wear The Shield Full time

Welcome to Wear The Shield, where we're committed to delivering exceptional customer experiences. We're looking for a dedicated Customer Service / E-Commerce Training Specialist to join our team.

This is a full-time, remote opportunity that offers long-term growth potential and the chance to make a real impact on our business.

While call center experience is a plus, it's not a requirement. What matters most is your passion for providing world-class customer service and your ability to train others to do the same.

About the Role:

  • You'll be responsible for developing and delivering training materials that showcase our brand's unique voice and tone.
  • You'll work closely with our team to create engaging training sessions that cover everything from soft skills to technical procedures.
  • You'll also assist with creating SOPs and developing training curriculum that meets the needs of our ever-growing team.

What You'll Need:

  • 1-2 years of Customer Service Training experience.
  • 3-5 years of BPO experience in the Customer Service Industry.
  • 1-2 years of Virtual Assistant experience (preferred).
  • Experience with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.
  • Knowledge and experience in eCommerce.
  • Familiarity with HubSpot and other CRM tools.
  • Experience with Canva, Trainual App, and Loom (preferred but not required).
  • Excellent communication skills, both written and verbal.
  • Exceptional coaching, planning, and organizing skills.
  • Strong attention to detail.

Our Tech Requirements:

  • A personal PC or laptop with at least an Intel i5, AMD Ryzen 5, or equivalent processor.
  • DSL, Cable, or Fiber internet connection required.
  • LAN connection required (minimum 20 mbps).

Our Compensation Package:

  • $5/hour + performance bonuses.
  • Health and dental insurance.
  • Paid time-off.
  • Company swag kit.
  • Performance and recognition incentives.
  • Year-end bonus.


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