E-Commerce Training Consultant
2 weeks ago
Welcome to Wear The Shield, where we're committed to delivering exceptional customer experiences. We're looking for a dedicated Customer Service / E-Commerce Training Specialist to join our team.
This is a full-time, remote opportunity that offers long-term growth potential and the chance to make a real impact on our business.
While call center experience is a plus, it's not a requirement. What matters most is your passion for providing world-class customer service and your ability to train others to do the same.
About the Role:
- You'll be responsible for developing and delivering training materials that showcase our brand's unique voice and tone.
- You'll work closely with our team to create engaging training sessions that cover everything from soft skills to technical procedures.
- You'll also assist with creating SOPs and developing training curriculum that meets the needs of our ever-growing team.
What You'll Need:
- 1-2 years of Customer Service Training experience.
- 3-5 years of BPO experience in the Customer Service Industry.
- 1-2 years of Virtual Assistant experience (preferred).
- Experience with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.
- Knowledge and experience in eCommerce.
- Familiarity with HubSpot and other CRM tools.
- Experience with Canva, Trainual App, and Loom (preferred but not required).
- Excellent communication skills, both written and verbal.
- Exceptional coaching, planning, and organizing skills.
- Strong attention to detail.
Our Tech Requirements:
- A personal PC or laptop with at least an Intel i5, AMD Ryzen 5, or equivalent processor.
- DSL, Cable, or Fiber internet connection required.
- LAN connection required (minimum 20 mbps).
Our Compensation Package:
- $5/hour + performance bonuses.
- Health and dental insurance.
- Paid time-off.
- Company swag kit.
- Performance and recognition incentives.
- Year-end bonus.
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