Operational Leadership Specialist
2 weeks ago
- Operational Leadership: Direct and mentor the Contact Centre team to achieve high-performance results in line with company goals and client expectations.
- Performance Management: Monitor daily KPIs and analyze metrics to ensure optimal team performance and client SLA satisfaction.
- Client Relations: Foster strong client relationships through exceptional service, proactive issue resolution, and regular performance reporting.
- Strategic Planning: Collaborate with senior leadership to develop and implement strategies that enhance efficiency, productivity, and continuous improvement.
- Resource Management: Oversee staffing, scheduling, and resource allocation to maintain balanced workloads and efficient operations.
- Process Improvement: Identify areas for operational enhancement and lead initiatives to streamline processes, improve customer satisfaction, and maintain industry standards.
- Reporting & Analysis: Prepare and present comprehensive reports on operational performance, workforce management, and key metrics.
- Compliance & Standards: Ensure adherence to company policies, industry standards, and regulatory requirements, including ISO and quality frameworks.
- Experience: Minimum of 4-6 years of experience in an operations management role within a BPO or contact centre environment.
- Leadership Skills: Demonstrated success in managing and motivating teams, with a strong focus on performance and continuous improvement.
- Client-Focused: Excellent client management skills with a track record of meeting and exceeding client expectations and SLAs.
- Analytical Abilities: Strong analytical skills with experience in interpreting performance metrics and data-driven decision-making.
- Technical Proficiency: Proficient in Microsoft Office (Excel, Word, PowerPoint) and familiar with dialer systems and CRM platforms.
- Compliance Knowledge: Familiar with industry standards and compliance requirements, including ISO and quality frameworks.
- Flexibility: Comfortable working night shifts.
- Education: Bachelor's degree in business management, operations, or a related field.
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Leadership and Operations Director
7 hours ago
Cape Town, Western Cape, South Africa SET Recruitment Consultants Full timeJob OverviewWe are seeking an experienced Leadership and Operations Director to join our team at SET Recruitment Consultants. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our educational centre in Cape Town.
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Leadership Mentorship and Growth Specialist
5 days ago
Cape Town, Western Cape, South Africa Whizants Full timeAt Whizants, we are seeking a highly skilled Leadership Mentorship and Growth Specialist to join our team in Cape Town (Stellenbosch).The estimated salary for this role is R900k-R1,3M per annum, based on industry standards and the location.About the Role:We are looking for an experienced professional with a degree in Industrial/Organisational Psychology or...
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Financial Leadership and Management Specialist
6 hours ago
Cape Town, Western Cape, South Africa Communicate Recruitment Full timeAs a Financial Leadership and Management Specialist at Communicate Recruitment, you will play a key role in driving the financial performance of our clients.We are seeking an experienced Senior Accountant to join our team. The successful candidate will be responsible for managing creditor reconciliations, posting journals, and overseeing cash flow...
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Technical Operations Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Dimension Data Full timeJob DescriptionDimension Data is looking for a highly skilled Technical Operations Specialist to join our team. The successful candidate will oversee the technical support of our customers, working closely with field engineers, technicians, and support specialists to diagnose, troubleshoot, and repair complex equipment and systems. The ideal candidate will...
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Head of Operations Leadership
2 days ago
Cape Town, Western Cape, South Africa Lula Full timeAbout LulaWe are a FinTech company on a mission to help small businesses optimize their cash flow. Our purpose is to enable SMEs to manage their businesses better, faster, and more simply.If you're looking for a new challenge where you'll work with awesome people who believe in the potential of the broader SME landscape in South Africa - then we're the place...
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Floor Operations Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Exact Full timePosition Overview:TFG Sports Division is seeking a highly skilled Floor Operations Specialist to support the store leadership team in developing and managing the floor team.Main Responsibilities:Support the store management team to provide outstanding leadership to the store team.Execute operational excellence through a customer-centric mindset.Generate high...
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Senior Travel Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full timeJob Title: Senior Travel SpecialistWe are seeking a highly experienced and skilled Senior Travel Specialist to join our team at Zeebra Junction Specialist Recruitment. The ideal candidate will have a strong background in the travel industry, with a focus on high-end safaris and expeditions in Africa and South America.Key Responsibilities:Design and sell...
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Lead Operations Specialist
1 day ago
Cape Town, Western Cape, South Africa SA Metal Full timeOverviewAt SA Metal, we are seeking an experienced Lead Operations Specialist to join our team. This role will be responsible for overseeing the daily operations of our organization and driving business growth.SalaryThe estimated salary for this position is $85,000 - $110,000 per annum, depending on experience and qualifications.Job DescriptionThe Lead...
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Financial Operations Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Communicate Recruitment Full timeFinancial Operations Specialist **Key Responsibilities:** * Manage stock control and ensure accurate inventory accounting * Assist with month-end processes and prepare financial reports * Perform reconciliations (bank, creditors, and general ledger accounts) * Support day-to-day accounting functions, ensuring smooth operations * Collaborate with the...
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Operational Unit Leadership Position
7 days ago
Cape Town, Western Cape, South Africa Hire Resolve Full timeAbout the Role:The successful candidate will oversee and coordinate daily operations of the unit, ensuring compliance with company policies and industry standards.As a strategic leader, you will manage multiple tasks and adapt to a fast-paced environment, fostering a culture of collaboration and excellence within the team.Responsibilities:Oversee daily...
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Senior Leadership Position
2 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeMain Responsibilities:As part of WNS Global Services' senior management, this role encompasses leading a team with specialist functions. The primary objective is to deliver excellent customer experience while ensuring compliance to all relevant processes and regulatory standards.Key Skills:Leadership, change management, effective coaching skills, commercial...
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Theatre Operations Leadership Position
2 weeks ago
Cape Town, Western Cape, South Africa MSP Staffing LTD Full timeAbout Us: MSP Staffing LTD is seeking a highly skilled and experienced Theatre-trained professional to fill the role of Deputy Theatre Unit Manager at our client's esteemed healthcare facility.Key ResponsibilitiesDiploma/degree in NursingPost basic qualification in Operating TheatreSANC registeredMinimum 3 years managerial experienceThe capacity to...
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Operations Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Arvo Full timeJob Title: Operations SpecialistArvo is seeking an experienced Operations Specialist to join our team in Bellville, Cape Town. As an Operations Specialist, you will play a critical role in promoting robust operating procedures across our investment management business.Key Responsibilities:Contribute to the development and implementation of efficient...
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Operations Specialist
1 month ago
Cape Town, Western Cape, South Africa Arvo Full timeJob Title: Operations SpecialistArvo is seeking an experienced Operations Specialist to join our team in Bellville, Cape Town. As an Operations Specialist, you will play a critical role in promoting robust operating procedures across our investment management business.Key Responsibilities:Contribute to the development and implementation of efficient...
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Travel Industry Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full timeJob Title: Travel ConsultantJob SummaryZeebra Junction Specialist Recruitment is seeking a highly experienced Travel Consultant to join our team. The successful candidate will be responsible for designing and selling high-end travel itineraries to discerning clients. Ideal candidates will have significant experience in the travel industry, specifically in...
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Cape Town, Western Cape, South Africa Hire Resolve Full timeHire Resolve, a reputable recruitment agency, is seeking an experienced Senior Leader to join their team in Cape Town. As a key player in driving business growth and operational efficiency, this role is ideal for a motivated professional who can make a lasting impact.About the OpportunityThis strategic leadership position offers a unique chance to take on a...
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Production Leadership Manager
3 days ago
Cape Town, Western Cape, South Africa Hire Resolve Full timeProduction Leadership ManagerWe are seeking a highly skilled and experienced Production Leadership Manager to oversee all aspects of production within our clients beverage manufacturing facility. The ideal candidate will be responsible for achieving production targets, ensuring product quality, managing the production team, and optimizing processes to...
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Technical Leadership Position
5 days ago
Cape Town, Western Cape, South Africa The Rank Group Full timeAbout The Rank GroupRank Interactive, the digital arm of The Rank Group plc, is a leading global digital gaming company driven by top-tier talent and cutting-edge technology. Our iconic brands fuel entertainment for millions worldwide on various devices daily.We operate with a multi-branded strategy, offering online entertainment, bingo, slot gaming, and...
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Financial Operations Specialist
5 days ago
Cape Town, Western Cape, South Africa Eduvos Full timeEduvos is a leading institution seeking a skilled Financial Operations Specialist on a permanent basis.About the RoleThe Financial Operations Specialist will be responsible for managing the end-to-end processing of alternative funding providers, including invoicing, reconciliations, payment plans, and query handling. This role involves accurate financial...
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Store Leadership Position
2 months ago
Cape Town, Western Cape, South Africa TFG Home Division Full timeStore Leadership OpportunityWe are seeking a talented and experienced leader to join our TFG Home Division team as a Store Manager. As a key member of our leadership team, you will be responsible for delivering exceptional guest experiences and leading a high-performing store team.Key Responsibilities:Lead the store team by embodying the brand and building...